At French Pro 4, customer satisfaction is our top priority. Our dedicated quality assurance team carefully checks all items. Quality is guaranteed in all our products. Due to the nature of our products, refunds aren't available. Please do not message us requesting for a request. Nevertheless, we guarantee that you'll have no problem with our products if used right.
We cross-check all orders before they are shipped. All shipments are processed based on the requirements and information inputted by the customer. The occurrence of these — delivery of the wrong item in terms of model, size or color, products of inferior quality, the arrival of products in a damaged condition, disappearance of order, expiration of the estimated delivery date, are no fault of French Pro 4. Do contact the delivery company.
Do not hesitate to submit a suggestion about our products. We are always ready to listen to what our customers think and to implement it as best as we can. Contact our customer service team by sending an e-mail firstname.lastname@example.org for further questions you might have.
Cancellation of orders after purchase is not possible. Please make sure you input the correct details when ordering on French Pro 4 store and ascertain that it's the particular product you desire that is chosen.
The following means of payment are offered at French Pro 4: all major credit cards and PayPal.
At French Pro 4, we ship worldwide. We process orders for shipping within 48 hours. Depending on your location, the estimates of delivery dates vary. We will inbox you estimated expected delivery date.
A soon as your product ships, we will send you a tracking number that will let you keep track of where your order is at all times. The tracking number will be available within 48 hours. It will be sent to your inbox.
Due to Covid-19, there have been temporary changes in some carrier's shipping services and policies. Canceled flights, staff reductions, governmental decisions may lead to shipping delays, and this is beyond the control of French Pro 4. We will e-mail you whenever a shipment is delayed.
The shipping fee is shown during checkout.